Privacy Policy

• Account information: name, email address, and password when you register.
• Brand assets: logos, color palettes, brand documents, product images, and other files you upload to build your brand profile.
• Render inputs: text, reference images, reference videos, and settings you provide when you render an ad.
• Support communications: messages and attachments you send through our in-app support system.
• Payment information: for web-app billing, billing details are collected and processed directly by Stripe. We do not store full card numbers or bank account details. Shopify-billed accounts are charged by Shopify (Section 2.4). We do not store those card details either.

• Usage data: pages visited, features used, render history, filter selections, and session duration.
• Device and connection data: IP address, browser type, operating system, and referring URLs.
• Log data: error logs, performance data, and API request logs retained for up to 90 days.

• Shopify: if you connect a Shopify store, we receive product names, descriptions, images, variants, pricing, and store metadata via Shopify's API, solely to provide the Service. We do not receive customer payment data or order financial details from Shopify.
• Template library: our template library is built from publicly observed advertising. That material is advertising data, not personal data about you.

If you install AdRender from the Shopify App Store, the following applies in addition to the rest of this policy.

What we receive from Shopify: your shop domain, store metadata, the account-owner flag for the person who has the app open, and product data (names, descriptions, images, variants, and pricing) via Shopify's API, used solely to render ads for your store. We also receive your subscription plan from Shopify so we can apply your plan limits. We do not receive a usage-charge feed. There is no charge on top of the plan price.

What we do not receive: we do not access, request, or store your customers' personal data, order data, or payment information.

Billing: if you first signed up by installing the Shopify app, billing and payment processing for that account is handled by Shopify, under Shopify's own privacy practices and terms. AdRender does not process or store that payment information. If you first signed up on the web app, the store uses your web plan and web tokens, and Shopify does not bill you for AdRender.

Uninstall: we email you straight away. If you reinstall within 48 hours, we keep the store's data as it was. After 48 hours, Shopify asks us to delete the store's data, and we permanently delete that store's brands, ads, products, and tokens. We email you again when that is done. The email includes a link to the Shopify App Store and a link to the web app.

If you signed up through Shopify and that store was your last store, we also close your AdRender account. If you signed up on the web app first, we do not close your web account. The store's data is still deleted after the 48 hours.

A later reinstall is a fresh start, on the Free plan, billed through Shopify.

Choosing Free on the plan page does not uninstall the app and does not, by itself, delete the store's data.

If the web account linked to an installed store has been deleted, the store owner can ask us to restore it by emailing info@adrender.app during the archive window in Section 5, or can start fresh in the app. Starting fresh is blocked while affiliate commission is unpaid. Staff are told: "The store owner has closed the AdRender account linked to this store. Please ask the store owner."

Requesting your data: you or Shopify may request access to or deletion of store data at any time. Talk to us through the customer service chat or send us an email at info@adrender.app. We respond to Shopify's data request and redaction requests within the timeframes Shopify requires.

If you are located in the European Economic Area or United Kingdom, you have the following rights under the General Data Protection Regulation:

• Right of access: obtain a copy of your personal data.
• Right to rectification: correct inaccurate or incomplete data.
• Right to erasure: request deletion of your data where no overriding legal basis applies.
• Right to restriction: request that we limit processing in certain circumstances.
• Right to data portability: receive your data in a structured, machine-readable format.
• Right to object: object to processing based on legitimate interests.
• Right to withdraw consent: where processing is based on consent, withdraw it at any time without affecting prior processing.

Our legal bases for processing are: performance of our contract with you (account management, service delivery, billing); our legitimate interests (security, fraud prevention, service improvement); compliance with legal obligations; and your consent where applicable.

ADRENDER LLC acts as the data controller for personal data processed through the Service. Business customers with a genuine compliance need may contact info@adrender.app to request a Data Processing Addendum; requests are evaluated and fulfilled appropriate to the customer's actual data processing relationship with us.

If you are a California resident, you have the right to:

• Know what personal information we collect, use, disclose, and sell (we do not sell personal information).
• Request deletion of personal information, subject to certain exceptions.
• Correct inaccurate personal information.
• Opt out of the sale or sharing of personal information (we do not sell or share personal information for cross-context behavioral advertising).
• Non-discrimination for exercising your privacy rights.

Categories of personal information we collect: identifiers (name, email, IP address); commercial information (subscription and payment records); internet or network activity (usage logs); and user content (brand assets, text you submit, reference files, rendered ads). To submit a CCPA request, contact info@adrender.app.